Penalty Charter

A list of offences and appropriate penalties imposed by Hyderabad Metro Rail (HMR) in compliance with Metro Act are listed below. This is to ensure that every passenger is aware of his / her responsibility to pay for his/her travel, as decided by Metro rail authorities. This policy is also available at our ticketing offices and at our Customer Care Centers at all stations.

Hyderabad Metro Rail – Penalty Charter

Type of Penalty

Description

Time Limit

Amount of Penalty

Ticket less
Travel

Passenger
travelling without authorized Ticket

Anytime

Rs.50 Penalty +
Rs.60 max. Fare

Over Travelling

Passenger
travelling beyond destination

Anytime

Difference amount
between destination station & actual exit station

Over Staying – Within
station

Passenger – Entry
and exit in same station

Up to 30 mins
from the time of Entry – No Penalty

Penalty Rules on overstay in same station

30 mins – 1 hr 30 mins = Rs. 15
1 hr 30 mins – 2 hrs 30 mins = Rs. 30
2 hrs 30 mins- 3 hrs 30 mins = Rs. 45
3 hrs 30 mins – >= 4 hrs 30 mins = Rs. 60

Over Staying –
Beyond origin station

Passenger – Entry
and exit in different stations

Up to 2 hrs 30
mins from the time of Entry – No Penalty

Penalty Rules on overstay in different station

2 hrs 30 mins – 3 hrs 30 mins = Rs. 15
3 hrs 30 mins – 4 hrs 30 mins = Rs. 30
4 hrs 30 mins – 5 hrs 30 mins = Rs. 45
5 hrs 30 mins – >= 6 hrs 30 mins = Rs. 60